ID Number: Q84239
1.00
WINDOWS
Summary:
Below is the form letter that Microsoft sends in response to customers
who send us unsolicited Microsoft Test letters, or who want to know
what Microsoft support services are available for Microsoft Test
version 1.0 for Windows.
This form letter is sent out from Microsoft Product Support Services
(PSS) as the following application note:
BL0543 "Microsoft Test Support Service Letter"
This information applies to Microsoft Test version 1.0 software
testing automation tool for Windows.
More Information:
Note: Page 1 of 2 is shown below for this reply letter. Page 2 of 2,
the "Product Assistance Checklist," is shown in a separate article,
which can be found by querying on the following words in the Microsoft
Knowledge Base:
product and assistance and checklist
BL0543 "Microsoft Test Support Service Letter"
----------------------------------------------
Dear Microsoft Test for Windows Customer:
Thank you for contacting us regarding Microsoft Test for Windows.
Although we cannot respond to your technical questions by letter
(unless solicited by Microsoft), we will forward your questions to our
development team. This procedure provides our developers with customer
feedback, which will make Microsoft's products even better. For fast
answers to your technical questions, you can contact Microsoft
directly through the following support services:
1. Test for Windows support: (206) 635-7052
6 a.m. to 6 p.m. Pacific Time, Monday to Friday (except holidays)
On this line, we will help you get Microsoft Test for
Windows "up and running" as quickly as possible. We also
answer "how-to" and advanced programming questions on
this line. This support service is free (but normal long-
distance charges are billed by your phone company).
2. CompuServe Information Service: The Microsoft Forum and Microsoft
Knowledge Base
User feedback and Microsoft technical support are
available on the Microsoft Forum on CompuServe
Information Service (CIS), an independent electronic
information service that provides a medium for public
discussion of Microsoft products. This forum gives you
access to the extensive Microsoft Knowledge Base, which
contains descriptions of known problems and answers to
commonly asked questions. For additional information
about CompuServe, please call (800) 848-8199.
3. Support for the hearing impaired: (206) 635-4948
6 a.m. to 6 p.m. Pacific Time, Monday to Friday (except holidays)
You can contact Microsoft Product Support staff with a
telecommunications device for the deaf (TDD).
4. More information on comprehensive fee-based technical
support options available from Microsoft: (800) 443-4672
Microsoft's customer support services for this product
are subject to Microsoft's current price, terms, and conditions.
Thank you for using Microsoft products,
Microsoft Product Support Services BL0543, 4/21/92
Additional reference words: reply letter BL0543