ID Number: Q72264
1.00
WINDOWS
Summary:
Below is the letter that Microsoft sends in response to customers who
want to know what Microsoft support services are available for Visual
Basic and/or Professional Toolkit for Visual Basic.
This form letter is sent out from Microsoft Product Support Services
(PSS) as the following application note:
BL0356 "Visual Basic Support Service Letter"
This information applies to Microsoft Visual Basic version 1.0
programming system for Windows, and to Microsoft Professional Toolkit
for Visual Basic for Windows.
More Information:
Note: Page 1 of 2 is shown below for this reply letter. Page 2 of 2,
the "Product Assistance Checklist," is shown in a separate article,
which can be found by querying in the Microsoft Knowledge Base on the
the following words:
product and assistance and checklist
BL0356 "Visual Basic Support Service Letter"
---------------------------------------------
Dear Visual Basic and Professional Toolkit for Visual Basic Customer:
Thank you for contacting us regarding the Microsoft Visual Basic
programming system for Windows. Although we are unable to respond to
technical questions by letter (unless solicited by Microsoft), we will
forward your questions to our development team. This procedure
provides our developers with customer feedback, which will make
Microsoft's products even better.
For answers to your technical questions, you can contact Microsoft
directly through the following support services:
1. Microsoft Visual Basic startup service: (206) 646-5105
6 a.m. to 6 p.m. Pacific Time, Monday - Friday (except holidays)
Microsoft is committed to getting you "up and running" with Visual
Basic. On this phone line, a technician will assist you with setup
and installation questions, and provide information on system
requirements, product functionality, and navigating the Visual
Basic environment. Product suggestions and problem reports are
also welcome on this line. This service is free (but normal
long-distance charges are billed by your phone company).
2. Microsoft OnCallÔ for Visual Basic: (900) 896-9876 or (206) 646-5106
6 a.m. to 6 p.m. Pacific Time, Monday - Friday (except holidays)
Microsoft offers a fee-based "how-to" programming service called
OnCall for Visual Basic, which is available by calling (900)
896-9876. The cost is $2 per minute (billed by your phone company).
On this line, technicians answer questions about writing and
debugging code, fine-tuning programs, trapping and handling errors,
creating custom controls, and calling the Windows application
programming interface (API) from Visual Basic. Hold time will be
minimal and you will not be charged until you reach a technician.
If you are blocked from dialing our 900 phone number, call (206)
646-5106, where we charge a flat-rate fee of $20 per call. Only
MasterCard, VISA, and American Express credit cards are accepted.
3. Microsoft AutoAnswer for Visual Basic: (206) 646-5107
24 hours a day, 7 days a week
The AutoAnswer automated voice system provides prerecorded answers
to the most commonly asked questions about Visual Basic.
AutoAnswer also provides a voice mail system that allows you to
leave comments about Visual Basic or about Microsoft Product
Support Services. The AutoAnswer service is free (but normal
long-distance charges are billed by your phone company). The
AutoAnswer system is periodically updated.
4. CompuServe Information Service: MSBasic Forum and the
Microsoft Knowledge Base
User feedback and Microsoft technical support are available on the
Microsoft Forum on CompuServe Information Service (CIS), an
independent electronic information service that provides a medium
for public discussion of Microsoft products. CompuServe also
provides access to the Microsoft Knowledge Base, which contains
information about known problems and answers to commonly asked
questions. For additional information about CompuServe, call (800)
848-8199.
5. More information on comprehensive fee-based technical
support options available from Microsoft: (800) 443-4672
Microsoft's customer support services for this product are subject to
Microsoft's current price, terms, and conditions.
Thank you for using Microsoft Visual Basic,
Microsoft Product Support Services BL0356, 4/22/92