When the Help Compiler processes RTF files created by Microsoft Word for the Macintosh, colon (:) characters may disappear from the built Help file. That is because version 4.00 of Word for the Macintosh prefixes each colon with a backslash character (\), which makes each colon a special RTF control word. Because the Help Compiler ignores these RTF statements, the colons drop out of the compiled Help file.
There are two methods to correct this problem:
nContact Microsoft Customer Service to update your copy of Word for the Macintosh to version 4.00a or later.
nPerform the following procedure to remove the backslash characters from the RTF file.
To remove backslash characters from the RTF file
1.1.Open the file in Word for the Macintosh version 4.00.
2.2.When asked if Word should interpret RTF text, choose No.
3.3.Use the Change feature to find each occurrence of \: (backslash, colon) and replace it with : (a plain colon).
4.4.Save the file as Text Only and close the document.
5.5.Recompile the Help file.