Developer Support for the Microsoft SDK for Java Version 3.0 Pre-Release 2

Pay-Per-Incident Support
For after-hours support or to supplement Standard No-Charge Support that has been exhausted or expired. Submit questions via telephone or Web Response.

In the U.S.: $95US per incident 800-936-5800 or 900-555-2300
In Canada: $95US per incident, 800-936-5800

Priority Annual Support
For small- to medium-sized businesses that require 24 hour-a-day, 7 day-a-week priority access to support engineers, and anticipate high-volume support needs.

Priority Annual Developer Account
In the U.S. and Canada: $895US per 10 incidents, 800-936-4800

Priority Plus
For large businesses that need business-critical support and access to specialized, information for planning for smoother product deployment.

Includes:
Incident Resolution:
Base of 100 incidents covering all Microsoft products; priority access 24 hours a day, 7 days a week; server down support; Early Assist support for selected pre-release products.
Specialized Technical Information:
Exclusive access to the online Priority Plus Service Desk, which contains technical information and resources created especially for Priority Plus information technology and help desk professionals.
Account Administration
Account Administration by a designated Account Administration Team to coordinate support services.
Total Costs in the U.S. and Canada: $20,000US
For more information, in the U.S. and Canada, call 800-936-3500. To submit an incident or access the Priority Plus Account Administration Team, call 800-936-5400.

Priority Consult Line
For information technology professionals who need hourly consultation on specialized support planning, including software development, code design review, and implementation planning.

Phone-based, hourly consulting with technical specialist focused on designing, planning, code design review, or implementation planning around Microsoft products or technologies. Covers all released Microsoft products. $195 US per hour (One hour minimum). In the U.S. and Canada, call 800-936-5200.

Premier Support
For large enterprise businesses that require a direct relationship with Microsoft.

Highest level of mission-critical support that includes:
Technical Account Management:
Personal account management to ensure Premier Support meets the unique needs of each individual business.
Technical Services:
Proactive information and planning services aimed at reducing systems management and support costs by planning to avoid problems before they occur.
Technical Support:
Fast, accurate solutions to operational problems around the clock.
In the U.S. and Canada, call 800-936-3200 to reach a representative to discuss pricing and information.

For No Charge, Peer to Peer Support
You will find a valuable resource in the Microsoft sponsored public newsgroups.

Peer-to-peer newsgroups are available to help you interact with other users of our products. You can use any newsreader software to access these newsgroups. However, we suggest downloading Internet Mail and News from the Microsoft Internet Explorer Home page. With Microsoft Internet Mail and News installed, after you click on a newsgroup link, you'll be prompted for different configuration information. When prompted for News Server, specify "msnews.microsoft.com" without the quotation marks.

NOTE: You do not need to enter an account name or password.

If you are using an NNTP newsreader (sometimes called a news client) other than Internet Mail and News, don't forget to configure it to read the newsgroups. The Microsoft news server name is msnews.microsoft.com.

• ActiveX and Java (microsoft.public.java.activex)
  
• Application Foundation Classes (AFC) and Java (microsoft.public.java.afc)
  
• CAB and Java (microsoft.public.java.cab)
  
• DirectX and Java (microsoft.public.java.directxj)
  
• J/Direct (access to Win32 DLL's from Java) (microsoft.public.java.jdirect)
  
• Java virtual machine for the Macintosh (microsoft.public.java.macvm)
  
• SDK for Java (microsoft.public.java.sdk)
  
• Security and Java (microsoft.public.java.security)
  
• Visual J++ specific issues (microsoft.public.java.visualj++)
  
• Java virtual machine (microsoft.public.java.vm)
  
• Java virtual machine for Windows 16-bit (microsoft.public.java.win16vm)
  
• Non-Developer Java Discussion (microsoft.public.internetexplorer.java)