Troubleshooting Microsoft Agent for End Users

Last updated: November 1997

Microsoft Corporation

If you have difficulty running Microsoft Agent on your machine, please refer to the following list of symptoms and try the suggested steps to isolate and solve the problem. If these suggestions don't resolve the problem, let us know by sending us a bug report.

Contents
Page Loading or Installation Problems
Speech Input Problems
Output Problems

Page Loading or Installation Problems

When I attempt to load a page scripted for Microsoft Agent, nothing happens.

When I attempt to load a page scripted for Microsoft Agent, I get the message, "Unable to initialize Microsoft Agent."

When I attempt to load a page scripted for Microsoft Agent, I get a scripting error: "Microsoft VBScript Runtime Error, Object required."

When I attempt to install Microsoft Agent on Microsoft Windows NTŪ, I get a message indicating that I need to be an administrator.

When I attempt to install Microsoft Agent on Windows NT 4.0, I get the following error: Process (Regsvr32 /s Progra~1\Micros~2\AgentCtl.dll). Error while creating this file. Cannot find this file.

When I attempt to load a page scripted for Microsoft Agent using Netscape Navigator (or other Internet browsers), I get errors.

How do I remove Microsoft Agent from my system?

Speech Input Problems

The character does not respond to voice commands that I used to train it.

The character does not respond to voice commands on a sample page.

The character does not respond to my voice input.

The character does not respond to voice input, but I can hear my voice through my speakers when I talk into my microphone.

Output Problems

The character doesn't produce any audio output when it speaks.

Applications that play MIDI have no audio output when Microsoft Agent is running.