[MSDN Library April 2000] ACD Agent Monitoring and Control (55.3812741312741%)

MSDN Library - April 2000 > Platform SDK > Networking and Directory Services > Telephony Application Programming Interfaces (TAPI, TSPI, MSPI) > TAPI Version 2.2 (For C Applications) > TAPI 2.2 Overview > Call Center Control

[MSDN Library April 2000] ACD Agent Client (31.4641949286346%)

MSDN Library - April 2000 > Platform SDK > Networking and Directory Services > Telephony Application Programming Interfaces (TAPI, TSPI, MSPI) > TAPI Version 3.0 (For COM Applications) > Call Center Controls Overview > Using TAPI 3.0 Call Center Controls

[MSDN Library April 2000] ACD Proxy (25.9954449286346%)

MSDN Library - April 2000 > Platform SDK > Networking and Directory Services > Telephony Application Programming Interfaces (TAPI, TSPI, MSPI) > TAPI Version 3.0 (For COM Applications) > Call Center Controls Overview > Using TAPI 3.0 Call Center Controls