This section describes how to solve problems with installing modems, making connections, and using applications to access the modem. Windows 95 provides a troubleshooter for modems in online Help. Try using this troubleshooter before trying the troubleshooting steps included in this section. In addition, a general modem diagnostic tool is located in the Modems option in Control Panel. It provides information about each modem and COM port that have been configured on the computer.
The Port Information box displays the following information:
The Modem Information box displays the modem's responses to various AT commands that Windows 95 previously sent to it. Some modems return a response that indicates what make and model it is. This can help you select the correct modem if the Install New Modem wizard did not detect it correctly. Notice that many modems return "ERROR" for some AT commands. This means that the modem does not support that particular AT command.
The Record a Log File option in the Modems option also helps you identify modem problems by recording modem commands and responses in a MODEMLOG.TXT file as described in "Setting Modem Properties" earlier in this chapter.