ACC: White Lines or Missing Data When Printing Reports

• Microsoft Access versions 1.0, 1.1, 2.0, 7.0, 97

SYMPTOMS

Novice: Requires knowledge of the user interface on single-user computers.

The following problems may occur when you are printing from Microsoft Access using the Canon BJC800 or BJ10E printer drivers:

• Horizontal white lines appear on the report.
• Portions of the text are not printed.
• You can only print the report using a lower resolution than normal.
• You can only print color reports in monochrome.
• You can only print the report one page at a time, rather than printing the whole document at once.

CAUSE

These problems are caused by the way Microsoft Windows sends data to the printer and the amount of time the printer needs to interpret the data. Microsoft Access treats lines or borders as a bitmap or large graphic, and the printer needs more time to interpret the data.

RESOLUTION

Change the default settings for the printer as follows:

In Microsoft Windows 3.x

1. Start Control Panel.

2. Click the Printers icon and select Connect.

3. Make the following entries in the Timeouts (seconds) box:

         Option                 Setting
         ------------------------------
         Device Not Selected    15
         Transmission Retry     90
   
   

In Microsoft Windows 95

1. Click Start, point to Setting, and then click Printers on the menu that appears.

2. In the Printers dialog box, using the right mouse button, click the printer, and then click Properties on the menu that appears.

3. In the Properties dialog box, click the Details tab.

4. Make the following entries in the Timeout Settings section:

         Option                 Setting
         ------------------------------
         Device Not Selected    15
         Transmission Retry     90