ACC97: Office Assistant Next Button Dimmed When Displaying Tips

• Microsoft Access 97

SYMPTOMS

Novice: Requires knowledge of the user interface on single-user computers.

When you click the Office Assistant, and then click Tips on the Office Assistant menu, or you click the See Tips option on the Office Assistant shortcut menu, the Next button is unavailable and the Back button is available.

CAUSE

Upon loading a Microsoft Office application, Microsoft Office 97 puts the tips in a queue and sets the focus to the last tip in that queue. To see the available tips for your application, you must click the Back button instead of the Next button.

RESOLUTION

When using the Office Assistant to view Tips, click the Back button to scroll through the available tips.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Access 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The Office Assistant uses the Tips option to show you how you can use features in the application or keyboard shortcuts in the program more effectively. To display program tips in the Office Assistant, click the Office Assistant, and then click Tips. You can also display Tips by using the right mouse button to click the Office Assistant, and then clicking See Tips.

Steps to Reproduce Problem

1. Click the Office Assistant to bring up the Office Assistant menu. If the Office Assistant is not available, press F1.

2. Click Tips. Note that the Next button is unavailable, yet the Back button is available.

REFERENCES