ODE97: Reinstalling Run-Time Application Causes Setup Error

• Microsoft Office 97 Developer Edition Tools

SYMPTOMS

Novice: Requires knowledge of the user interface on single-user computers.

If you run the Setup program from the original medium (disks or shared network folder) to reinstall a Microsoft Office 97 Developer Edition Tools run-time application that is already set up on your computer, you may receive the following error message at the end of Setup:

   <Application Name> Setup was not completed successfully.

RESOLUTION

If you have already received the error message, run the Setup program again and it will complete successfully the second time.

To reinstall your program without receiving the error message, use the method appropriate for your version of Windows:

Method 1: Microsoft Windows 95 or Microsoft Windows NT 4.0

1. Click the Start button on the taskbar, point to Settings, and then click Control Panel.

2. Double-click the Add/Remove Programs icon.

3. In the Add/Remove Programs Properties dialog box, click the Install/Uninstall tab and select your run-time application in the window.

4. Click the Add/Remove button in the Add/Remove Programs Properties dialog box.

5. When the Setup maintenance program starts, click Reinstall.

Method 2: Microsoft Windows NT 3.51

1. Open the program group for your run-time application.

2. Double-click the Setup icon.

3. When the Setup program starts, click Reinstall.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Office Developer Edition 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.