ADT/ODE: "Help Workshop is out of memory" Error with Compression

• Microsoft Office 97 Developer Edition Tools
• Microsoft Access Developer's Toolkit, version 7.0

SYMPTOMS

Moderate: Requires basic macro, coding, and interoperability skills.

When you compile a Help project file in the Help Compiler Workshop that ships with Microsoft Office 97 Developer Edition Tools or Microsoft Access Developer's Toolkit version 7.0, you receive the following error message:

   HC6000: Error: Help Workshop is out of memory. If you have any other
   programs running, close them down and try compiling again.

CAUSE

You are using Hall compression. Note that if you click the Compression option "Maximum (recommended)," Hall compression is automatically selected.

RESOLUTION

Do not use the Maximum Compression option or the Custom option with Hall compression. Change the compression setting for the Help project to None, or change compression setting to Custom and click to clear the Hall compression check box. To do so, follow these steps:

1. Start the Microsoft Help Workshop.

2. On the File menu, click Open.

3. In the Open dialog box, select your Help Project File, and then click Open.

4. In the <Project Name> window, click Options, and then click the Compression tab.

5. Click None, or click Custom, and then click to clear the Hall compression check box. Then Click OK.

6. In the <Project Name> window, click Save And Compile.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft Access Developer's Toolkit and Microsoft Office 97 Developer Edition Tools. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Steps to Reproduce Problem

1. Start the Microsoft Help Workshop.

2. On the File menu, click New.

3. In the New dialog box, select Help Project, and then click OK.

4. In the Project File Name dialog box, type "MyTest" (without the quotation marks) in the File name box, and then click Save.

5. In the MyTest project window, click Files.

6. In the Topic File dialog box, click Add.

7. In the Open dialog box, select your .rtf file, and then click Open.

8. In the Topic Files dialog box, click OK.

9. In the MyTest project window, click Options.

10. Select the Compression tab and click Maximum (recommended). Then click OK.

11. In the MyTest project window, click Save And Compile. Note that you receive the error described in the "Symptoms" section.

REFERENCES

For more information about Compression, search the Help Compiler Workshop Help Index for "compression," and then select the topic "To specify compression options."