MS Mail 3.5 Mail Service Manager Setup Does Not Work

 Last reviewed: March 14, 1997
Article ID: Q155569
4.00 WINDOWS kbnetwork kbsetup kberrmsg

The information in this article applies to:

  • Microsoft Windows NT Server version 4.0
  • Microsoft Mail Multitasking MTA for Windows NT, version 3.5

SYMPTOMS

During the setup of the Mail Service Manager from Microsoft Mail 3.5 Server, you may receive the following error message: 

   Setup has encountered a problem.
   Please report file = 'COMMON/INFO1.C',Line='253' to Microsoft Product
   Support Services.

CAUSE

This error is caused by the Setup program for Mail Service Manager not correctly checking the versions of files present on the computer.

RESOLUTION

Copy the Setnt351.cmd and Imagecfg.exe files to the same folder as the Setup program for Mail Service Manager. These files can be located on the Windows NT 4.0 CD-ROM in the Support\Debug\i386 folder (or other machine type folder). Run the following command line from the command prompt: 

   setnt351.cmd setup.exe
For additional information, see the following Microsoft Knowledge Base article: 

   ARTICLE-ID: Q156521
   TITLE     : PC NTMMTA: Err Msg: Setup Has Encountered a Problem

KBCategory: kbnetwork kbsetup kberrmsg
KBSubcategory: ntinterop NTSrv
Additional reference words: 4.00 prodnt winnt MMTA


Keywords : ntinterop NTSrv kberrmsg kbnetwork kbsetup
Version : 4.00
Platform : WINDOWS

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Last reviewed: March 14, 1997
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