Missing Outlook 97 CD Key on BackOffice Server 4.0 CD-ROM

• Microsoft BackOffice Server version 4.0
• Microsoft Outlook 97

SYMPTOMS

During the installation process of the Outlook 97 client included with BackOffice Server 4.0, you are prompted for a CD key. If you type the CD key information provided on the BackOffice Server CD-ROM jewel case, you receive the following error message:

   This is an invalid CD Key value. Check the identification number from
   your CD sticker.

CAUSE

The Outlook 97 Client Software CD contained within the BackOffice Server 4.0 Retail and Not for Resale (NFR) CD set requires a separate CD key than the one provided on the BackOffice Server 4.0 CD-ROM jewel case. BackOffice Server 4.0 Retail and NFR do not contain the CD key for the Outlook 97 client.

RESOLUTION

BackOffice Server 4.0 NFR

To work around this problem, use the CD key from the Microsoft Office 97 NFR product that is contained in your Direct Access Action Pack (DAAP).

Retail Version of BackOffice Server 4.0

To work around this problem, a Microsoft Customer Service Representative will issue you a new 11-digit CD key, which will let you complete the Outlook 97 client installation.

For the full retail product (FPP) customers, Microsoft will remove the Outlook 97 CD from the Microsoft BackOffice Server 4.0 CD set and re- release CD number 1 of the BackOffice Server 4.0 CD set to remove the reference to low encryption. The high-encryption version of the Outlook 8.03 client will be added as a separate CD to the BackOffice Server 4.0 bill of materials for all FPP server software SKUs. It will come in a sleeve with its own CD key.

STATUS

Microsoft has confirmed this to be a problem in some packages of Microsoft BackOffice Server version 4.0.