Error Message: Cue Cards File Was Launched with Runtime

• Microsoft Query for Windows, version 1.0

SYMPTOMS

When you perform a workstation installation of Microsoft Query, you may receive the following error message:

   Cue Cards file was launched with Runtime but Cue Cards Cannot Find or
   Open file or File may be locked

CAUSES

This error message occurs when you use the double backslashes (\\) of the universal naming convention (UNC) in the command line of the Microsoft Query icon, (\\MYSERVER\MSAPPS\MSQUERY\MSQUERY.EXE, for example).

NOTE: You may also receive this error message when choosing Get External Data from the Data menu in Microsoft Excel. You may receive the error if there are WIN.INI entries for Microsoft Query which do not contain drive letters in paths. If you receive this error while choosing Get External Data from the Data menu, ensure that the following paths in the WIN.INI contain drive letters:

[MSAPPS] MSQuery=

[Microsoft Query] MSQuery=

WORKAROUND #1

To work around this problem, change the command line to include a drive letter, as in the following example:

   G:\MYSERVER\MSAPPS\MSQUERY\MSQUERY.EXE

1. In Program Manager, select the program group where the Microsoft Query icon appears. Select the Microsoft Query icon by clicking it.

2. From the File menu, choose Properties.

3. Select the Command Line box, remove the UNC (\\), and modify the path to indicate the drive letter of the path where the MSQUERY.EXE file is located.

WORKAROUND #2

Set the Tutorial option in the MSQUERY.INI file to 0. This prevents the cue cards from running.

RESOLUTION

This problem does not occur with version 2.0 of Cue Cards, the version that ships with our newest releases. This includes Microsoft Office 4.2, 4.3, and Microsoft Excel 5.0a. If you install Microsoft Excel 5.0a, UNC pathing should work correctly for MSQuery.