XL97: Error Sending Workbook If Mail Program Is Offline

• Microsoft Excel 97 for Windows

SYMPTOMS

In Microsoft Excel 97, if you point to Send To on the File menu, and then click Mail Recipient, you may receive the following error messages:

   Microsoft Exchange
   <no error message -- dialog box is empty except for exclamation point
   icon>

   -and/or-

   Microsoft Excel
   General mail failure. Quit Microsoft Excel, restart the mail system,
   and try again.

CAUSE

This problem may occur if the following conditions are true:

• Your computer is configured to work offline and use dial-up networking to connect to a Microsoft Exchange Server.

      -and-
  

• You have not created an offline folder file.

RESOLUTION

To resolve this problem, set up an offline folder file. To do this, use the following steps:

1. On the Start menu, point to Settings, and then click Control Panel.

2. Double-click the Mail And Fax control panel icon.

3. In the list of Services, click Microsoft Exchange Server. Then, click Properties.

4. In the Microsoft Exchange Server dialog box, click the Advanced tab. Then, click Offline Folder File Settings.

5. In the File box, type a path and file name for the new offline folder file. Then, click OK. If you are prompted to create the new offline folder file, click Yes.

6. Click OK. Then, click OK again. Close the Control Panel.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

This problem occurs only if you do not set up an offline folder file on your computer. This is a necessary step if you are running Microsoft Exchange or Microsoft Outlook 97 and you want to run mail offline.