XL97: Exchange Folder Tool Doesn't Appear After Dragging

• Microsoft Excel 97 for Windows

SYMPTOMS

In Microsoft Excel 97, if you drag the Exchange Folder tool from the Commands tab of the Customize dialog box and drop the tool onto an existing toolbar, the tool may not appear until you quit and restart Microsoft Excel 97.

CAUSE

This problem may occur if you drag the Exchange Folder tool onto a toolbar, such as the Standard toolbar.

NOTE: If you drag the Exchange Folder tool onto a menu, such as the File menu, the tool appears correctly.

RESOLUTION

This problem is corrected in Microsoft Excel 97 for Windows, Service Release 1 (SR-1). If you upgrade to Microsoft Excel 97 SR-1, the problem will no longer occur.

If you are unable to upgrade to Microsoft Excel 97 SR-1, quit and then restart Microsoft Excel 97 after you drag the Exchange Folder tool onto a toolbar. When you restart Microsoft Excel 97, the tool will appear correctly.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Excel 97. This problem was corrected in Microsoft Excel 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

MORE INFORMATION

In Microsoft Excel 97, you can use the Customize dialog box to make changes to toolbars and menu bars. To display the dialog box, either:

• On the View menu, point to Toolbars, and click Customize.

      -or-
  

• On the Tools menu, click Customize.

The Exchange Folder tool typically appears on the File menu, under the Send To submenu. You can use the Exchange Folder tool to send the active workbook in Microsoft Excel 97 to a folder in Microsoft Exchange or Microsoft Outlook.

Because of the design of this tool, it may not immediately appear when you drag it from the Customize dialog box to a toolbar in Microsoft Excel 97.