XL98: Clicking Office Assistant Button Does Not Start Assistant

Last reviewed: February 2, 1998
Article ID: Q178856

The information in this article applies to:

Microsoft Excel 98 Macintosh Edition

SYMPTOMS

When you click the Office Assistant button while using a wizard in Microsoft Excel, you experience one of the following behaviors:

The Office Assistant does not appear, and no help is offered for the feature that you are using.
```
    -or-
```
You receive the following error message:
Cannot start the Office Assistant because QuickTime is not installed or is not currently enabled. Please install or enable QuickTime and then restart your Macintosh if you want to use the Office Assistant.

CAUSE

This problem may occur if either of the following extensions have been disabled or are not installed on your computer:

   QuickTime
   QuickTime PowerPlug

STATUS

This is by design of Microsoft Excel 98 Macintosh Edition.

MORE INFORMATION

This problem may occur when using the following wizards:

   Chart Wizard
   Conditional Sum Wizard
   File Conversion Wizard
   Internet Assistant Wizard
   Lookup Wizard
   PivotTable Wizard

REFERENCES

For more information about using the Chart Wizard, click the Index tab in Microsoft Excel Help, type the following text

  charts, creating

and then double-click the selected text to go to the "Create a chart" topic.

For more information about using the Conditional Sum Wizard, click the Index tab in Microsoft Excel Help, type the following text

  Conditional Sum Wizard

and then double-click the selected text to go to the "Summarize values in a list that meet specific conditions by using the Conditional Sum Wizard" topic.

For more information about using the Lookup Wizard, click the Index tab in Microsoft Excel Help, type the following text

  Lookup Wizard

and then double-click the selected text to go to the "Find data in a list" topic.

For more information about using the PivotTable Wizard, click the Index tab in Microsoft Excel Help, type the following text

  PivotTables, creating

and then double-click the selected text to go to the "Create a PivotTable" topic.

Additional query words: XL98
Keywords : offassist xlhelp xlui xlwiz
Version : MACINTOSH:98
Platform : MACINTOSH
Issue type : kbprb
Solution Type : Info_Provided

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: February 2, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.