XL: File Is Damaged After It Is Cleaned by Antivirus SoftwareLast reviewed: January 15, 1998Article ID: Q179373 |
The information in this article applies to:
SYMPTOMSWhen you try to open, close, or save a workbook, the following error message may appear:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.If you click Details, an error message similar to one of the following appears:
EXCEL caused an invalid page fault in module EXCEL.EXE at 0137:3001b963. -or- EXCEL caused an invalid page fault in module KERNEL32.DLL at 0137:3001b693.When you click Close, Microsoft Excel quits. In addition, if you can open the workbook, it contains two worksheets named ***** (five asterisks) for which the visible property is set to xlveryhidden.
CAUSEThis problem occurs after you scan and clean Microsoft Excel workbooks with an antivirus software program. The problem occurs when the file becomes damaged while you are cleaning the workbook.
WORKAROUNDIf you cannot open the workbook, please see the following article in the Microsoft Knowledge Base:
Article-ID: Q142117 TITLE : Excel: Summary of Methods to Recover Data from Corrupted FilesIf you can open the workbook, use either of the following methods to repair the damaged workbook.
Method 1: Copy Data to a New WorkbookOpen the damaged workbook and follow these steps to recover the data:
Method 2: Remove the Damaged WorksheetsYou can remove the problematic worksheets from your workbook by running the following Visual Basic for Applications procedure. The damaged sheets are hidden and named *****. Note that you cannot unhide and delete these manually without causing an invalid page fault. IMPORTANT: Because Excel 97 cannot remove the corrupt files, you must run this procedure in either Excel version 5.0 or 7.0. Microsoft provides programming examples for illustration only, without warranty either expressed or implied, including, but not limited to, the implied warranties of merchantability and/or fitness for a particular purpose. This article assumes that you are familiar with the programming language being demonstrated and the tools used to create and debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific needs. If you have limited programming experience, you may want to contact the Microsoft fee-based consulting line at (800) 936-5200. For more information about the support options available from Microsoft, please see the following page on the World Wide Web:
http://www.microsoft.com/supportnet/refguide/To use this macro, follow these steps:
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Additional query words: XL97 XL7 XL5 asterisk PLDT97 PLDT Laroux E
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