XCLN: No E-form When Sent from a Public Folder

• Microsoft Exchange Server, version 4.0

SYMPTOMS

When you read an electronic form that was created using the Microsoft Exchange, version 4.0, Electronic Forms Designer, the following message can appear in the message body as a standard mail message in the recipient's Inbox:

   Correctly displaying this item requires a custom form that is
   either not available or not correctly installed. Please see you
   network manager for more information.

CAUSE

One reason that the form can not be run is because the send form was only installed to a public folder. The Exchange client will search only the default send form locations (Inbox and Enterprise forms registry). However, the Exchange client will search all available public folders for post forms.

WORKAROUND

To be able to run the form, drag or copy the message to the public folder where the form is installed, or install the folder to the Organization forms library or local folder (mailbox or .PST).

You can create a Send form from a Post form by using the Electronic Forms Designer. This is the recommended solution for Exchange forms managers who wish to install send forms to a public folder.

MORE INFORMATION

For additional information regarding this procedure, please see Chapter 12 of the "Application Designer's Guide" for Microsoft Exchange.