XCLN: Setup/Attempt to Restart Fails on Windows NT

• Microsoft Exchange Server, version 4.0
• Microsoft Exchange Windows NT client, versions 4.0 and 5.0

SYMPTOMS

When you run SETUP.EXE for Microsoft Exchange Electronic Forms Designer on a Windows NT computer, the following dialog box may appear when the Electronic Forms Designer Setup program tries to restart Windows NT:

   Installation Microsoft

   This Windows application cannot respond to the End Task request. It may
   be busy, waiting for a response from you or may have stopped executing.

   Select Cancel to return to Windows NT.

   Select End Task to close this application immediately. You will lose
   any unsaved information in this application.

   Select Wait to give the application 5 seconds to finish what it is
   doing and then try to close the application again

      [WAIT]   [END TASK]   [CANCEL]

CAUSE

This is fairly typical of some 16-bit application setups on Windows NT. The system merely has not given the setup routine enough time to shut down. Selecting the Wait button on the shut down dialog box will enable the setup routine to complete its shut down process.