XADM: Cannot Open Custom Recipient in Administrator

• Microsoft Exchange Server, version 4.0

SYMPTOMS

When you try to open a Custom Recipient that has been loaded into Microsoft Exchange by directory synchronization (dirsync) from either Microsoft Mail 3.x or Microsoft Mail for Appletalk Networks and it has non teletex characters ($, ~, ^, $, or #) in the Common Name portion of the Distinguished Name, the following error might be displayed:

   The object cannot be found in the directory. This may be
   because replication has not completed.
   Microsoft Exchange Directory
   ID No. c1010aae

CAUSE

Some dirsynced addresses contain non teletex characters in a field that the Microsoft Exchange Directory Synchronization Agent (DXA) uses for the alias field. This field is also used for the Common Name portion of the Distinguished Name in the Microsoft Exchange Directory. The Microsoft Exchange Administrator program uses character mapping (ANSI) to handle the characters, but the DXA converts these characters differently. The end result is that the Microsoft Exchange Administrator program cannot open these entries.

RESOLUTION

The DXA has been changed to use the same method of character conversion as the Microsoft Exchange Administrator program.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange Server U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K