XCLN: New Mail Notification Not Visible with Screen Saver

The information in this article applies to:

• Microsoft Exchange Windows NT client, version 4.0

SYMPTOMS

When you receive new mail on a Windows NT computer that has an active screen saver, the New Mail notification box will not have the focus. When the screen saver is disabled, the New Mail notification box is not visible and Microsoft Exchange appears to be hung.

CAUSE

This is by product design. When new mail arrives, the Display a Notification Message option displays a dialog box stating that new mail has been delivered and asks if you want to read the new mail now. If the Exchange client is in the foreground, and new mail is received when the screen saver is active, disabling the screen saver and clicking anywhere in the Exchange client results in an error. This is due to the modal nature of the Windows NT Exchange client.

If another application is in the foreground or Microsoft Exchange is minimized and new mail is delivered when the screen saver is active, press ALT+TAB to get back to Microsoft Exchange. This will bring the new mail notification to the foreground.