XCLN: Upgrade Fails; Err Msg: Application(s) Are Running

Last reviewed: April 3, 1997
Article ID: Q145964

The Information in this article applies to:

- Microsoft Exchange Windows 3.x client, versions 4.0 and 5.0 - Microsoft Exchange Windows NT client, versions 4.0 and 5.0 - Microsoft Exchange Windows 95 client, versions 4.0 and 5.0

SYMPTOMS

When you try to upgrade your Microsoft Exchange client, you may receive the following error message:

   Setup has determined that the following application(s) are running:

   Microsoft Exchange

   We recommend that you close these application(s) before continuing.

Under Windows for Workgroups 3.11, the error message states that Microsoft Mail is running.

CAUSE

Microsoft Exchange was run in this session before the attempt to upgrade and the mail spooler is still running.

WORKAROUND

Reboot the computer and start the upgrade process before launching Microsoft Exchange.

MORE INFORMATION

Note that if Microsoft Exchange or Schedule+ is in the startup group, it will need to be removed from the startup group before rebooting.

Additional query words: err setup upgrade
Keywords : kbsetup XCLN
Version : 4.0 5.0
Platform : WINDOWS
Issue type : kberrmsg

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Last reviewed: April 3, 1997
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