XCLN: Offline Address Book Files Not Removed w/ Remove All

• Microsoft Exchange Windows 95 client, versions 4.0 and 5.0
• Microsoft Exchange Windows 3.x client, versions 4.0 and 5.0
• Microsoft Exchange Windows NT client, versions 4.0 and 5.0

SYMPTOMS

When you choose the Remove All option while you are running the Microsoft Exchange client Setup program, the off-line address book (.OAB) files are not removed.

CAUSE

The .OAB files are stored in the same directory as the off-line store file for local replication. The default location is the directory of computer's operating system. This location can be changed by editing the your profile. Therefor, for the Setup program to remove the .OAB files, it would have to go through each user's profile looking of the path to the .OAB files.

WORKAROUND

These files can be manually removed by globally searching for *.OAB files and deleting all instances found.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft Exchange Windows client. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.