XFOR: No NDR When IMCDATA/OUT Directory Is Deleted

Last reviewed: April 21, 1997
Article ID: Q146950

The information in this article applies to:

Microsoft Exchange Server, version 4.0

SYMPTOMS

If the IMCDATA\OUT directory is removed while the Internet Mail Connector (IMC) runs, messages disappear and the user is not informed that the messages are not delivered. However, the IMC administrator receives the "Notification: Outbound Mail Failure" error message.

In addition, the following appears in the Event Viewer:

   The following non-delivery report could not be delivered because the
   message could not be saved From: UserX Subject: Test Message Submit
   Time: <date> <time>

CAUSE

If you remove the IMCDATA\OUT directory when the IMC is running, the directory is re-created. The symptom above occurs if the IMCDATA\OUT directory is removed after the IMC has successfully started. The "Notification: Outbound Mail Failure" error message and the event log above indicates that the IMCDATA\OUT directory is missing.

RESOLUTION

To correct the problem, the administrator must restart the IMC only. Notify the users that they must send the messages again.

Additional query words:
Keywords : kbother XFOR
Version : 4.0
Platform : WINDOWS

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Last reviewed: April 21, 1997
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