XCLN: Message Gets Deleted From Wrong Folder

 Last reviewed: March 11, 1997
Article ID: Q147091
4.00 WINDOWS kbusage

The information in this article applies to:

  • Microsoft Exchange Windows 95 client, version 4.0
  • Microsoft Exchange Windows 3.x client, version 4.0
  • Microsoft Exchange Windows NT client, version 4.0

SYMPTOMS

If two Microsoft Exchange Inbox Assistant rules move a single message to two different folders, the incorrect message may get deleted. This happens when only one of the rules has an Alert action chosen to notify the user.

MORE INFORMATION

This happens when two rules exist that move a message to different folders and the first rule includes an alert action. If you read and delete the message from within the alert box, the message will be deleted from the folder that the second rule copied it to.

To avoid this, change the order of the rules so the rule that includes the alert action is at the end of the list.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft Exchange clients for Windows, version 4.0. This problem was corrected in the latest Microsoft Exchange Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

KBCategory: kbusage
KBSubcategory: XCLN
Additional reference words: 4.00 rule delete wrong folder
Keywords : XCLN kbusage
Version : 4.00
Platform : WINDOWS

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Last reviewed: March 11, 1997
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