XCLN: X.400 One-Off Address in To Field Can Cause Error

• Microsoft Exchange Windows 95 client, version 4.0
• Microsoft Exchange Windows 3.x client, version 4.0
• Microsoft Exchange Windows NT client, version 4.0
• Microsoft Exchange MS-DOS client, version 4.0

SYMPTOMS

The following error message occurs when you try to send a message to an X.400 One-Off address, such as "c=us;a= ;p=xyz;o=abc;s=userx" (without quotation marks):

   Microsoft Exchange does not recognize "c=us"

CAUSE

This error occurs because Exchange interprets semi-colons (;) in the address field as separator characters between two different addresses.

RESOLUTION

Put the X.400 One-Off address into the [x400: ] format to allow Exchange to interpret the semi-colons in the address as part of one X.400 address.

For example, put the "c=us;a= ;p=xyz;o=abc;s=userx" X.400 address in the following format in the To: field:

   [x400:c=us;a= ;p=xyz;o=abc;s=userx]

In addition, the X.400 address can be put into the X.400 new template to be resolved automatically. To do this:

1. Choose the TO button.

2. Choose NEW and choose X.400 address.

3. Add the addressee information to the appropriate field and choose OK.