XCLN: No E-Form when Sent from a Public Folder

• Microsoft Exchange Windows 3.x client, versions 4.0 and 5.0
• Microsoft Exchange Windows NT client, versions 4.0 and 5.0
• Microsoft Exchange Windows 95 client, versions 4.0 and 5.0

SYMPTOM

When you read an electronic form that has been created using the Microsoft Exchange, version 4.0, Electronic Forms Designer, the following message can appear in the message body that appears as a standard mail message in the recipients Inbox:

   Correctly displaying this item requires a custom form that is either
   not available or not correctly installed. Please see your network
   manager for more information.

CAUSE

One possible reason for the inability of the Microsoft Exchange client to launch the send form is due to the send form being installed only in a public folder. The Microsoft Exchange client will search only the default send form locations (Inbox and Enterprise forms registry).

However, the Microsoft Exchange client will search all available public folders for post forms.

WORKAROUND

To allow the form to be launched, drag or copy the message to the public folder where the form is installed, or install the form in the Organization Forms or local folder (mailbox or .PST).