XCLN: Unable to Send or Save Messages

• Microsoft Exchange Windows 3.x client, version 4.0
• Microsoft Exchange Windows 95 client, version 4.0
• Microsoft Exchange Windows NT client, version 4.0

SYMPTOMS

When an attempt is made to send or save a message in Microsoft Exchange Windows clients, the following error message is displayed:

   The item could not be sent. Network problems are preventing
   connection to the Microsoft Exchange Server computer. <OK>

MORE INFORMATION

This error will occur if your delivery location is set to have messages delivered to your Microsoft Exchange Server mailbox and the Microsoft Exchange Information Store service is not running.

In addition, you will not be able to save the message to your Inbox, save the message out in message format, or print the message. The Microsoft Exchange Windows client is unable to access the message object because the Microsoft Exchange Information Store is not running and so it cannot correctly format the message. You will be able to save the message in Text (.txt)or Rich Text Format (.rtf).

STATUS

Microsoft has confirmed this to be a problem in version 4.0 of the Microsoft Exchange Windows clients. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.