XCLN: PC Mail Users Cannot Open Macintosh Attachments

• Microsoft Exchange client for Macintosh, version 4.0

SYMPTOMS

When you send an attachment from a Microsoft Exchange client for Macintosh to a PC Mail (SFS product; v3.5) Windows client, the attachment will be damaged. The file name and file type information is lost. When you try to open the attachment from the PC Mail Client, the following error will be generated:

   The application or the attached file <filename> (or one of its
   components) could not be found.

WORKAROUND

From the PC Mail client, save the file to the hard drive. If the correct DOS file extension is known, use the appropriate extension. Otherwise, save as <filename>.doc. The filename will be lost, but the file can still be viewed.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0 Windows client. This problem was corrected in the latest Microsoft Exchange Server U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K