XADM: How to Recover from a Lost Key Management Server

 Last reviewed: April 3, 1997
Article ID: Q152849

The information in this article applies to:
  • Microsoft Exchange Server, version 4.0

SUMMARY

If the disk that a Key Management (KM) Server password is located on is lost or damaged, and the password on the disk is unknown, the following procedure can be used to reset the KM Server password.

MORE INFORMATION

  1. Have the users decrypt any encrypted messages (or else they will not be able to read them once they get a new security key). They can do this manually or use the bulk security tool SECTOOL.EXE (included with the Microsoft Exchange Resource Kit) to decrypt them all at once.

  2. Run KMSERVER -u (you must use lowercase) to remove the Microsoft
Exchange 
   Key Management Service.

  • Remove the directory where the Key Management server was installed.

  • Reinstall the KM Server software to generate a new key for encrypted messages.

    • Additional query words:
    Keywords : kbenv XADM
    Version : 4.0
    Platform : WINDOWS
    Issue type : kbhowto

    THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

    Last reviewed: April 3, 1997
    © 1998 Microsoft Corporation. All rights reserved. Terms of Use.