XCON: Unexpected event ID's 1004, 1008, 1277, and 1198

• Microsoft Exchange Server, version 4.0

SYMPTOMS

The Microsoft Exchange Server Message Transfer Agent (MTA) might generate the following errors in the Windows NT application log:

   MSExchangeMTAEvent ID 1004

   An error occurred while processing an association 1
   with entity./O=organization/OU=site/CN=CONFIGURATION/CN=SERVERS
   /CN=MICROSOFT MTA. The association will be terminated and restarted if
   necessary. [2 20 1 8 PLATFORM KERNEL 10] (14)

   MSExchangeMTA Event ID 1008

   An error occurred while processing an association with entity . The
   association will be terminated and restarted if necessary. [2 26
   PLATFORM KERNEL ]

   MSExchangeMTAEvent ID 1277

   An interoperability error occurred. Session error: the remotely
   initiated transport connection was refused. Control block index 6.
   Type1[/O=Organization/OU=Site/CN=CONFIGURATION/CN=SERVERS/CN=
   Servername/CN=MICROSOFT MTA PLATFORM KERNEL] (14)

   MSExchangeMTAEvent ID 1198

   An error occurred while processing an association to entity .
   Presentation error: state check failure. Current state 0, service type
   20, service flavor 2 Control block index 3. The association will be
   terminated and restarted if necessary. [PLATFORM KERNEL 27 108] (14)

MORE INFORMATION

These errors, either together or separately, can occur in situations where there are network related problems. (Net Storms, heavy net traffic, hardware related, and so forth).

The Microsoft Exchange Server version 4.0 MTA can run into problems when the network connection between Microsoft Exchange Servers is cycling up and down. When associations between MTAs are established, kernel control blocks (KCBs) are created to enable mail flow. When the session closes on an Open Error, the KCB is not always returned to an idle state and some paths leading to the KCB are left in conflicting states.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0. This problem was corrected in the latest Microsoft Exchange Server U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K