XCLN: MAC Client Can't Open Attachments from Migrated MAC PO

Last reviewed: April 15, 1997
Article ID: Q152916

The information in this article applies to:

Microsoft Exchange Macintosh client, version 4.0

SYMPTOMS

After you use the Macintosh Source Extractor to migrate a Microsoft Mail for Appletalk Networks Postoffice to a Microsoft Exchange Server version 4.0, you might not be able to double-click to open attachments on mail messages in the Macintosh mail client. You will receive the following error message for text attachments:

   Can't get the time stamp of <your computer>:System Folder:Exchange
   Temporary Items:<attachment name>. Microsoft Exchange will assume it
   is dirty.

After you click OK, you will receive the following error message:

   The application associated with this attachment could not be started.
   <attachment name> (System Error = -43)".

When you close the message containing the attachment, you will receive the following error message:

   The temporary file has disappeared. Changes could not be saved.

There is no error message for executable attachments. When double- clicked, they create a new message and attach themselves to it. If you double-click this new icon, you will get another message with the attachment but it will have a 1, an @ symbol, and an umlauted A appended to its name. If you double-click each new icon, this behavior will continue.

CAUSE

The properties of the message show that PR_ATTACH_ENCODING is not set to OID_MAC_BINARY by the source extractor.

WORKAROUND

To work around this problem, save the attachment and then run Stuffit to decode it.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Additional query words: XADM
Keywords : kbbug4.00 kbfix4.00.sp3 kbusage XCLN
Version : 4.0
Platform : WINDOWS
Issue type : kberrmsg

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Last reviewed: April 15, 1997
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