XCLN: PowerPoint Presentation Can't Be Opened from Public Folder

• Microsoft Exchange Macintosh client, version 4.0a

SYMPTOMS

A PowerPoint presentation saved to a public folder fails to start. The following error message appears:

   A problem occurred while working with, or connecting to, a linked or
   embedded object or its source application.

CAUSE

If you create a PowerPoint presentation and save it as a PowerPoint 4.0 presentation, you may not be able to open the presentation from the Microsoft Exchange Macintosh client. If the presentation was moved to a public folder using a drag-and-drop operation, the presentation will fail to open and will present the error message above. If the presentation was posted to the public folder, the presentation will open.

WORKAROUND

Post the presentation to a public folder and avoid dragging and dropping the presentation to public folders.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K