XCON: Microsoft Exchange Server MTA Not Responding

 Last reviewed: April 15, 1997
Article ID: Q152945

The information in this article applies to:
  • Microsoft Exchange Server, version 4.0

SYMPTOMS

The Microsoft Exchange message transfer agent (MTA) service may terminate unexpectedly, causing message delivery to fail.

When you view the Windows NT Application Event Log, it may show an entry similar to the following: 

   Source: MSExchangeMTA
   Type: Error
   Category: Field Engineering
   EventID: 9405

   Description:
   An unexpected error has occurred which may cause the MTA to
   terminate. Error: Exception c0000005 occurred at Address
   20b1ec1. [BASE POP4 DOWN 4] (16)
Viewing the Drwtsn32.log may show a failure of Emsmta.exe with an entry similar to the following: 

   App: emsmta.DBG (pid=373)
   When: 8/5/1996 @ 9:18:54.343
   Exception number: c0000005 (access violation)
Viewing the thread that shows the FAULT will yield something like:

State Dump for Thread Id 0x148

eax=00edd9cc ebx=000001a4 ecx=00000000 edx=00000001 esi=00edd9cc edi=022f002a eip=020b1ec1 esp=0189ff20 ebp=0189ff30 iopl=0 nv up ei pl nz na po nc 

cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000     efl=00000206
function: o4pgcb 
        020b1e94 668b4638         mov     ax,[esi+0x38]
        020b1e98 663d6500         cmp     ax,0x65
        020b1e9c 0f85b2000000     jne     sgplthrd+0x54 (020b1f54)
        020b1ea2 8b4645           mov     eax,[esi+0x45]
        020b1ea5 50               push    eax
        020b1ea6 e88d010000       call    sgplimin+0xb8 (020b2038)
        020b1eab 66833d089c1c0200 cmp     word ptr [oivpmnod+0x9b8
(021c9c08)],0x0 
        020b1eb3 8b8366941c02     mov     eax,[ebx+0x21c9466]
ds:021c960a=00edd9cc 
        020b1eb9 7e0a             jle     sgpgsyst+0x31 (020b1ec5)
        020b1ebb 8b0d049c1c02     mov     ecx,[oivpmnod+0x9b4 (021c9c04)]
FAULT ->020b1ec1 8901             mov     [ecx],eax ds:00000000=????????

CAUSE

The MTA stops responding when two threads of the MTA attempt to release the same connection block structure, simultaneously. One thread has grabbed a system semaphore, and the other thread did not. The reason why this happens is still uncertain. It may correspond to a severe network problem between two stations (for instance, a complete router failure for a time, or a bridge problem). It is recommended that network problems be corrected (if they exist) as they appear to be the underlying cause of this failure event.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: Access Violation GP Fault
Keywords : kbbug4.00 kbfix4.00.sp3 kbnetwork XCON
Version : 4.0
Platform : WINDOWS

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: April 15, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.