XFOR: SMTP Mail Attachments not Visible in PC Mail 3.x Clients

 Last reviewed: April 3, 1997
Article ID: Q154798
The information in this article applies to:
  • Microsoft Exchange Server, version 4.0
  • Microsoft Mail for PC Networks 3.x Windows client

SYMPTOMS

An external user sends a mail message with an attachment over the Internet and a Microsoft Exchange Server's Internet Mail Connector (IMC) receives the message. The IMC then hands off the message to the MS Mail Connector (MSMI) which forwards the message to an MS Mail for PC Networks Postoffice. The PC Mail 3.x Windows client picks up the message and displays it in the user's Inbox with a paper-clip indicating an attachment. When the user opens the message, they don't see the attachment. If they forward the message, the attachment appears and can be viewed.

WORKAROUND

The attachment appears if it is sent to a user on a Microsoft Exchange Server. It also appears in PC Mail DOS clients and Microsoft Exchange clients running against the PC Mail 3.x Postoffice.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words:
Keywords : kbbug4.00 kbfix4.00.sp3 kbusage MailPCWin XFOR
Version : 4.0 5.0
Platform : WINDOWS

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Last reviewed: April 3, 1997
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