XADM: SP2 or SP3 Server Upgrade Fails with 281 and 1171 Errors

The information in this article applies to:

• Microsoft Exchange Server version 4.0

SYMPTOMS

When you attempt upgrade Microsoft Exchange Server version 4.0 with Microsoft Exchange Service Pack 2 (SP2) or 3 (SP3), the following errors might be displayed:

   Error 281  Could not create object X509-Cert because the directory
   service reported the following error: An internal processing error has
   occurred: directory information tree error. Try restarting the
   application or the Microsoft Exchange Server computer, or both.

   Error 1171  Exception e0010004 has occurred with parameters -1603 and 0
   (Internal ID 20602db). Please contact Microsoft Product Support Services
   for assistance.

CAUSE

These errors will be reported when Event Logging on Directory Access is set to level 4 or above, this is Maximum logging.

WORKAROUND

To workaround these errors, turn event logging down and restart the upgrade. You can turn down the event logging by following these steps:

1. Start the Microsoft Exchange Administrator program.

   in the left-hand pane by clicking the correct Site, Servers, and then
   the Server name.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K