XGEN: First Customer Contact Form for Exchange

 Last reviewed: January 6, 1998
Article ID: Q155545
The information in this article applies to:
  • Microsoft Exchange Server, version 4.0

Please use the checklist in this article to collect information about your system before calling Microsoft Enterprise Technical Support. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form. 

            MICROSOFT EXCHANGE SERVER PROBLEM REPORT FORM
Machine Type (brand): ______________________________________________ CPU/Speed: _____ Memory: _______ Hard disk size/free space: _________________________ Network Card Brand:_________________________________ 

Network Type:    Ethernet   Token Ring    FDDI    ATM   FAST ETHERNET
NT Server version: _________________________________________________ 

Platform: Intel 486/Pentium/Pentium Pro   DEC Alpha   PowerPC   MIPS
Number of Processors: ______________________________________________

Note: For Compaq servers, please note the Server System Diagnostics 

      (SSD) level.
NT Service Packs Installed: ________________________________________

Exchange Server version: ___________________________________________

Exchange Service Packs Installed: __________________________________

Server Protocol(s): ________________________________________________

Client Protocol(s): ________________________________________________ 

Client:   MS-DOS    Windows    Windows NT    Windows 95    Macintosh
(REQUIRED) Exchange configuration: Is the problem server a PDC, BDC or a member server? _____________ Number of servers on this site: _________ Number of sites: __________ Connectors configured on the problem server(s) :____________ NT Topology (i.e. trust relationships; List all that are relavent)

NT components installed on the problem server (Wins, DHCP, RAS, etc...):

Software Installed on problem server (SQL, IIS, SNA, etc...): 

Has this ever worked?   YES   NO
Are there any Exchange QFE fixes installed?

Backup, How current?

What has changed, if known?

List All Error Messages Reported (Event Logs, Pop-up's)

Detailed Description of the Problem

List Any Troubleshooting Steps Already Taken

Customer Impact: Low Medium High

NOTE: Attach any available logs or performance monitor data.

Additional query words: FCC XGEN XFOR XADM XCLN XCON
Keywords : XGen kbother
Version : 4.0 5.0
Platform : WINDOWS

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Last reviewed: January 6, 1998
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