XFOR: Error 2186: Service is not Responding to Control Function

 Last reviewed: February 21, 1998
Article ID: Q155814
The information in this article applies to:
  • Microsoft Exchange Server version 4.0
  • Microsoft Exchange Server version 5.0

SYMPTOMS

The Microsoft Exchange Server version 4.0 Internet Mail Connector (IMC) service and the Microsoft Exchange Server version 5.0 Internet Mail Service (IMS) does not start automatically and the following event is logged in the Windows NT Server Event Viewer System log: 

   Event ID:7000
   Source: Service Control Manager
   Category: <none>
   Description:. The Microsoft Exchange Internet Mail Connector service
   failed to start due to the following error: The service did not respond
   to the start or control request in a timely fashion.
The following event is logged in the Application log: 

   Event ID 4086
   Source MSExchange IMC
   Category: Initialization/Termination
   Description: Unable to start the service because the configuration could
   not be loaded from the Microsoft Exchange directory or Windows NT
   Registry.
If you try to start the service manually, a message window will pop up stating: 

   Error 2186: The service is not responding to the control function.

CAUSE

The IMC or the IMS has been set to log on as a system account or use the LocalSystem account.

RESOLUTION

  1. Using the Services tool in Control Panel, select the Microsoft Exchange Internet Mail service and click Startup.
2. Under Log On As, select This Account. Select the name of the Microsoft 
   Exchange System Account or an account that has service account administrator
   rights on the Organization, Site, and Configuration containers.

Additional query words: IMC IMS
Keywords : XFOR kbusage
Version : 4.0 5.0
Platform : WINDOWS

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: February 21, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.