XADM: Unable to Back Up Exchange on Remote Server from NT 4.0

 Last reviewed: March 12, 1997
Article ID: Q156715
4.00 WINDOWS kbusage kbbug4.00 kbfix4.00.sp3

The information in this article applies to:

  • Microsoft Exchange Server, version 4.0

SYMPTOMS

When you run the Ntbackup utility on a Windows NT 4.0 computer and you try to back up a remote Microsoft Exchange server, the backup fails with abnormal termination while backing up the files. It always fails on the second file while backing up either the directory or the Information Store (IS).

CAUSE

The end point mapper for the Remote Procedure Call (RPC) connection to the remote server was not validated.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

MORE INFORMATION

An error is generated in the Event Log Viewer under the Application log. the event ID is 8010 and the description is as follows: 

   The Microsoft Exchange services returned 102 from a call to
   BackupRead() data.

KBCategory: kbusage
KBSubcategory: XADM
Additional reference words: 4.00
Keywords : XADM kbusage
Version : 4.00
Platform : WINDOWS

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Last reviewed: March 12, 1997
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