XCLN: Double-Clicking an Attachment Might Open New Message

• Microsoft Exchange Macintosh client, version 4.0

SYMPTOMS

When you double-click on a file attachment in the Microsoft Exchange Macintosh client, it might open a new message and insert the attachment into the new message.

CAUSE

This will occur if the Microsoft Exchange Macintosh client does not recognize the file attachment. This happens when the attachment does not have a Mac creator or type, or there is no mapping from the file extension, creator, or type. The unrecognized file attachment will be stamped with a creator of 'EXCH' and a type of 'XCAT' and this will cause the Microsoft Exchange Macintosh client to open a new message.

WORKAROUND

To correct this problem, use a program such as ResEdit or the shareware Snitch More Info plug-in to reset the creator to '----' and the type to

'????' on all saved attachments. This will prevent the Microsoft Exchange

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

MORE INFORMATION

This fix corrects the reported problems for all attachments received after this version of the Microsoft Exchange Macintosh client is installed. It will not fix this problem for attachments received and saved prior to the installation of this fix.