XCON: MTA Stops When Receiving Mail from HP X.400 MTA

• Microsoft Exchange Server, version 4.0

SYMPTOMS

The Microsoft Exchange Server Message Transfer Agent (MTA) may stop unexpectedly with the following Event ID error when receiving mail from the HP X400 MTA:

   Event ID:9405
   Source:MSExchangeMTA
   Type:Error
   Category:Field Engineering
   Description:
   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Exception c0000005 occurred at Address 6d515422. [BASE
   DISP:ROUTER 12] (16)

   Event ID:2170
   Source:MSExchangeMTA
   Type:Warning
   Category:Internal Processing
   Description:
   An MTA database server error was encountered while appending an
   attribute. Called from MTA.
   Procedure: 101. Database error code: ODXFATAL - Internal or
   Application Error. Object at fault: 06000118. Attribute identifier: 73.
   Value number: 1.
   Referenced object: 06000118 (00000000 => N/A). Referenced object error
   2103. [DB Server XFER-IN 20 19] (14)

   -or-

   Event ID:2143
   Source:MSExchangeMTA
   Type:Error
   Category:Internal Processing
   Description:
   A fatal MTA database server error was encountered. Call Microsoft
   Product Support. Unrecoverable error: ODXEOLST - Value Number too large.
   About to terminate. Called from MTA. Procedure 223. Object ID: 06000074.
   Attribute ID: 28. Attribute value number: 1.
   Referenced object: 00000000 (00000000 => NA). Referenced object error 0.
   [1 DB Server DISP:ROUTER 15 101] (16)

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Keywords          : kbbug4.00 kbfix4.00.sp4 kbfix5.00 XCON kbusage
Version           : 4.0
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix