XFOR: Err Msg: Initialization of Dynamic Link Library Failed

The information in this article applies to:

• Microsoft Exchange Server version 4.0

SYMPTOMS

Starting more than seven combined instances of the PCMTA, MSMI, IMC, Schedule+ Free & Busy Connector, MTA, or Directory Synchronization fails on a system running Windows NT 4.0 (or Windows NT 4.0 SP1) and Microsoft Exchange Server 4.0. Seven instances is generally the limit for running these services concurrently; however, this may vary, depending on the order in which the services are started. The eighth instance generates an error and it fails to start. The error message is as follows:

   Initialization of the dynamic link library D:\WINNT\system32\USER32.dll
   has failed. The process is terminating abnormally.

   Could not start the <%insert service name here%> on <%computername%>.
   Error 2186: The service is not responding to the control function.

CAUSE

The system has run out of memory for creating a new desktop heap for the service being started.

RESOLUTION

To fix this problem, edit the registry and restart the computer.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows NT. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

1. Start Registry Editor (Regedt32.exe).

2. Under the HKEY_LOCAL_MACHINE subtree, go to the following subkey:

         System\CurrentControlSet\Control\SessionManager\SubSystems\Windows
   

   The default data for this value will look something like the following (all on one line):

   %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16

3. Make the following change to this value:

   Scan along the line until you reach the part that defines the SharedSection values and add ",512" after the second number. This value should now look something like the following:

         %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows
         SharedSection=1024,3072,512 Windows=On SubSystemType=Windows
         ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3
         ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off
         MaxRequestThreads=16
   

4. Quit Registry Editor and restart the computer.

For a fuller definition of what the first two parameters of SharedSection mean, see Microsoft Knowledge Base article Q126962, referenced below.

REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q142676
   TITLE     : Overcoming User32.dll Initialization Failures

   ARTICLE-ID: Q126962
   TITLE     : Increasing the Desktop Application Heap