XCON: Event Log: Queue-Desc-Object (ID 1) Not Found . . .

• Microsoft Exchange Server, version 4.0

SUMMARY

After restoring an optimized computer running Microsoft Exchange Server, it may give false indications of a message transfer agent (MTA) failure if the registry settings were not properly restored.

The typical scenario is as follows: the MTA will not start and the following stop error message is generated:

   Could not start the Microsoft Exchange Message Transfer Agent service on
   \\<server name>>.

   Error 2140: An internal Windows NT error.

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Queue-Desc-Object (ID 1) not found {BASE MAIN BASE] (16).

   Error in Queue-Desc-Object (ID 1) initialization . Database contains
   serious errors and cannot be automatically repaired.

CAUSE

Restoring the computer running Microsoft Exchange Server or Windows NT Server after optimization has occurred may result in its not properly pointing to the location of the MTADATA subdirectory.

RESOLUTION

Check the registry to ensure that the registry key MTA database path is correct and points to the location of the log files.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows NT. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

1. Start Registry Editor (Regedt32.exe).

2. Under the HKEY_LOCAL_MACHINE subtree, check the following subkey:

   System\CurrentControSet\Services\MSExchangeMTA\Parameters

3. If necessary, modify this key so that it points to the location of the log files.

4. Quit registry Editor.