XCLN: Client Cannot Read Project 4.0 Files Sent Through Exchange

• Microsoft Exchange Macintosh client, versions 4.0 and 5.0

SYMPTOMS

When you send Project 4.0 Macintosh files using Microsoft Exchange Server, the file creator and type are reset to null, making the file unreadable.

When you try to open the Project 4.0 attachment, the following error message appears:

   The document <document name> could not be opened, because the
   application program that created it could not be found. Could not find a
   translation extension with appropriate translators.

WORKAROUND

To work around this problem:

• Use a file server (such as Windows NT File Services for Macintosh) to share the file and create a Macintosh-accessible volume.

STATUS

Microsoft has confirmed this to be a problem in Macintosh Exchange client version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K