XADM: Mailboxes Show Multiple Instances in Admin Resources Page

Last reviewed: April 9, 1997
Article ID: Q159171

The information in this article applies to:

Microsoft Exchange Server, version 4.0

SYMPTOMS

When you are using the Microsoft Exchange Server Administrator program to view the Mailbox Resources tab of the Private Information Store object in the server container, the same mailbox may be listed more than once.

CAUSE

When the call by the Information Store to look up a mailbox's root folder ID fails (for example, RPC busy), a new mailbox is created upon message delivery.

MORE INFORMATION

The Information Store will only resort to creating a new mailbox if the record is not found in the JET database.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Keywords : kbbug4.00 kbfix4.00.sp4 kbusage XADM
Version : 4.0 5.0
Platform : WINDOWS
Issue type : kbbug
Resolution Type : kbfix

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Last reviewed: April 9, 1997
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