XCLN: Scanpst.exe Fails w/ Divide By Zero During Step 7 (of 8)

- Microsoft Exchange Windows 3.x client, version 4.0 - Microsoft Exchange Windows NT client, version 4.0 - Microsoft Exchange Windows 95 client, version 4.0

SYMPTOMS

When you run Scanpst.exe, the application terminates with a Divide by Zero failure.

CAUSE

Scanpst.exe was dividing a number by the result of a function call. In a rare case, the function call returned zero (which is normal) and the division operation failed.

WORKAROUND

If Scanpst.exe was started as a result of normal administration, the failure of Scanpst.exe may not be indicative of any problem in the PST file. Until a corrected Scanpst.exe is available, continue to use the PST file if possible.

If Scanpst.exe was started due to suspected file corruption, this failure may prevent Scanpst.exe from correcting the PST file and placing it in a coherent state. It may be necessary to create a new PST file (saving the current PST file until a corrected Scanpst.exe is available).

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange client version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.