XFOR: Japanese Text in NDR from MS-Mail Is Replaced with "?"

• Microsoft Exchange Server, version 4.0

SYMPTOMS

This article applies only to the Japanese version of Microsoft Exchange Server. In a Japanese computing environment, when you are using the Japanese version of the Microsoft Exchange Microsoft Mail Connector to send and receive mail messages between the Japanese versions of the Microsoft Mail for PC Networks version 3.5 postoffices, Japanese text in the non- delivery report (NDR) from Microsoft Mail postmaster is replaced with question marks.

CAUSE

The code page and language ID for the Japanese Microsoft Mail for PC Networks message transfer agent (PCMTA) is not set correctly.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K