XADM: Troubleshooting Profgen.exe Problems

Last reviewed: October 9, 1997
Article ID: Q159978

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0

SUMMARY

This article lists steps to help you troubleshoot problems when you attempt to use the Microsoft Exchange Roving User Profile Generation Program (Profgen.exe) to create Microsoft Exchange messaging profiles.

MORE INFORMATION

Profgen.exe is an unsupported program that simplifies the creation of Microsoft Exchange profiles. It works in conjunction with the Automatic Profile Generator program (Newprof.exe) to create profiles.

If a profile is not created when you run Profgen.exe, use the following steps to troubleshoot the problem:

Using the Mail tool in Control Panel, attempt to create a profile. If you are unable to create a profile using the Mail tool in Control Panel, resolve that issue before you attempt to create a profile using Profgen.exe.
Run Profgen.exe with the -l command line option or add the following line to the Profgen.ini file before you run Profgen.exe:
```
      Logging=1
```
This causes a Profgen.log file to be created on drive C.
Use the Profgen.log file to verify that you are running Profgen.exe version 1.5 or later. For additional information, please see the following article in the Microsoft Knowledge Base:
```
      ARTICLE-ID: Q159504
      TITLE     : XCLN: Profgen.exe Fails to Replace MailBoxName
```
If you use the -u command line option when you run Profgen.exe or the following line exists in the Profgen.ini file, verify that the specified .prf file is not read-only:
```
      UpdateMailBoxName=1
```
If the .prf file is read-only, the Profgen.log file contains the following line:
```
      Error updating PRF file '<drive>:\<filename>.prf'
```
View the contents of the Profgen.log file and look for other lines that may indicate the cause of the problem. In particular, look for lines that indicate that the Newprof.exe file or the specified .prf file is invalid or cannot be accessed.

Keywords          : XADM kbtool
Version           : 4.0 5.0
Platform          : WINDOWS
Issue type        : kbtshoot

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Last reviewed: October 9, 1997
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