XADM: Registry Security Is Not Set Up Properly

 Last reviewed: October 16, 1997
Article ID: Q160987
The information in this article applies to:
  • Microsoft Exchange Server versions 4.0 and 5.0

SYMPTOMS

When you attempt to administer the MS Mail Connector or Internet Mail Connector that is located on a Windows NT 4.0 Server computer with an account that is not a Windows NT Administrator account, the following error message will appear: 

   The MSMAIL Connector Registry Key
   System\CurrentControlSet\Services\MSExchangeMSMI\Parameters\Admin
   could not be opened because the Registry Security is not set up
   correctly.
Followed by this error message: 

   You will not be able to view all the property sheets because the MS Mail
   Connector could not initialize completely.
If you are administering the Internet Mail Connector in Microsoft Exchange Server version 4.0, you will see the following error message: 

   The data to be configured could not be loaded.
If you are administering the Internet Mail Connector in Microsoft Exchange Server version 5.0, you will see this error message: 

   Extension "SMTP" could not be loaded. A problem occurred with the
   extension .DLL file, possibly due to memory shortage.  Close some
   applications or windows, and try again.

   Microsoft Exchange Administrator
   ID no: c10312c6

CAUSE

Windows NT version 4.0 has introduced stricter registry security, which in effect does not allow accounts without Windows NT Administrator rights to perform registry-based Administrator operations, including configuring connectors (as above), setting diagnostics logging, and so on.

WORKAROUND

There is no workaround other than to give Windows NT Administrator rights to the account that needs to be able to administer the connectors.

STATUS

Microsoft has confirmed this to be a problem in version 4.0 of Exchange Server on Windows NT 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. 

Keywords          : XADM kbusage
Version           : WinNT:4.0,5.0
Platform          : winnt

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Last reviewed: October 16, 1997
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